Shipping policy

Shipping Policy

Effective Date: July 28, 2026

Brand Name: Snago

Contact Email: support@snago.in

Thank you for shopping with Snago! All orders placed on our website are printed and fulfilled in partnership with Qikink. Please review the details below to understand how your orders are processed and shipped.

1. Processing & Fulfilment

Your apparel features catalogued designs that are printed on demand. Production and quality checks are handled by Qikink after your order is placed.

  • Processing & Printing Time: 1–2 business days.

  • Note: Processing times do not include Sundays or public holidays in India.

2. Shipping & Delivery

Once your order has been printed, packed, and quality-checked, it is handed over to one of Qikink's trusted courier partners, including Delhivery, Blue Dart, DHL, and others.

  • Estimated Delivery Time: 3–7 business days, depending on your delivery location within India.

3. Shipping Charges

  • Prepaid Orders (UPI, Cards, Net Banking, Wallets): FREE standard shipping with no additional charges.

  • Cash on Delivery (COD) Orders: A ₹15 COD Collection Fee is applicable on every Cash on Delivery order. This fee covers the additional collection and handling costs associated with COD payments.

4. Tracking Your Order

Once your order has been shipped, you will receive an email and/or SMS containing your tracking number and courier partner details. You can use this information to track your shipment until it reaches your doorstep.

5. Failed Delivery & Address Changes

Address Changes

You may request a change to your shipping address or contact number within 6 hours of placing your order. Once the order has been processed and shipped, changes cannot be accommodated.

Unclaimed or Returned COD Orders

If a Cash on Delivery order is refused or remains unclaimed, the package will be returned to our fulfilment facility. While you will not be charged for the order amount, repeated refusals or failed COD deliveries may result in the suspension of Cash on Delivery privileges on snago.in.

6. Support & Inquiries

If your package is delayed beyond the estimated delivery timeline or you receive a damaged or incorrect product, please contact us at support@snago.in with your order number and clear photos of the package/product. Our team will assist you as quickly as possible.