Refund policy

Effective Date: July 01, 2026

Brand Name: Snago

Thank you for shopping at Snago. We strive to provide high-quality products and a great shopping experience. If your order arrives damaged, has a printing issue, or has a manufacturing defect, we're here to help.

Please review our policy below.

1. Returns, Replacements & Refunds

At this time, Snago does not offer returns or product exchanges for reasons such as incorrect size, change of mind, or personal preference.

We only offer replacements or refunds in the following cases:

Product received is damaged.
Product has a printing defect.
Product has a manufacturing defect.
Wrong product received.

If you experience any of the above issues, please contact us within 48 hours of delivery by emailing support@snago.in with:

Your Order Number
Clear photos or unboxing video of the product and the issue

After verification, we will arrange a replacement at no additional cost. If a replacement is not possible, a full refund will be issued.

2. Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for your convenience.

Refusing Delivery

If you choose Cash on Delivery and decide not to accept the order, you may refuse the package at the time of delivery. You will not be required to make any payment.

Future COD Orders

Customers who repeatedly refuse COD orders may have the Cash on Delivery option restricted or removed for future purchases on snago.in.

3. Order Cancellations

As our products are made to order and production begins shortly after an order is placed, cancellations are accepted only within 6 hours of placing the order.

To cancel your order, email support@snago.in with your Order Number and "Cancel" in the subject line.

Once an order has entered production, it cannot be cancelled.

4. Need Help?

If you have any questions or need assistance, we're happy to help.

Email: support@snago.in

Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)